Gooval Terms and Conditions

Last Updated: September 17, 2026

Important Notice

Important Notice: Please read all of the following terms carefully before purchasing the Gooval Privilege Packs service or registering a Gooval platform account.

Gwofy HK Limited is a limited liability company incorporated in the Hong Kong Special Administrative Region of the People's Republic of China. It is a service provider offering comprehensive cross-border logistics solutions, with core businesses including international logistics transportation, freight forwarding, and cross-border e-commerce logistics solutions. On this foundation, Gwofy HK Limited operates its product brand “Gooval” and offers the “Privilege Packs” parcel comprehensive care service (Add-on Service) to the market. Gooval Privilege Packs is a logistics value-added service package, the pricing and performance of which are governed by the service agreement entered into between the relevant parties. It does not constitute any form of insurance product or financial guarantee. For the avoidance of doubt, Gwofy HK Limited is not an insurer, insurance agent, or insurance broker, and Gooval Privilege Packs is not an insurance contract.

We recommend that you print or save a copy of this Agreement for future reference.

Scope of This Agreement

This Agreement consists of the following two parts:

Gooval Platform General Terms (Articles 1 through 13), applicable to all users who access the gooval.io website (the “Site”) and/or use Gooval platform features (the “Platform Services”), including but not limited to users who register a Gooval account (“Platform Users”).

Privilege Packs Parcel Comprehensive Care Service Special Terms (Articles 14 through 18), applicable to all buyers (“Buyers”) who purchase Gooval Privilege Packs parcel comprehensive care service (the “Privilege Packs Service”) through a Merchant Partner’s checkout page, regardless of whether the Buyer has registered a Gooval platform account. When you complete the purchase of the Privilege Packs Service, you become a “Buyer” and are bound by the terms of Part II. In the event of any conflict between Part II and Part I, Part II shall prevail to the extent of the Privilege Packs Service.

Special Note — No Gooval Platform Account Required for Privilege Packs Service Buyers:

You purchase Gooval Privilege Packs Service directly through the Merchant Partner’s online checkout page. Gooval does not require, and does not make, your registration of a Gooval platform account a precondition for providing the Privilege Packs Service. The “Eligibility” and “Your Account” provisions in Part I only apply to users who choose to register a Gooval platform account, and do not affect your rights and obligations as a Privilege Packs Service Buyer. The purchase, scope of service package benefits, and benefit fulfillment of the Privilege Packs Service are completed through Part II of this Agreement and the designated channels on the Gooval official website.

Part I: Gooval Platform General Terms

1. Acceptance of Agreement

If you purchase only the Gooval Privilege Packs Service without registering a platform account: You are bound solely by Part II of this Agreement. You are not required to agree to the account related provisions of Part I.

This Part I (Platform General Terms) applies to all of your activities in accessing the Site and/or using the Platform Services. By creating a Gooval platform account, you agree to be bound by all terms of this Agreement (including both Part I and Part II).

“You” as used in this Agreement:

When referring to platform account-related provisions, means the Platform User;

When referring to Privilege Packs Service provisions, means the Buyer;

If you are both a Platform User and a Buyer, both parts apply to you.

If you do not accept and agree to be bound by all terms of this Agreement, please do not use the Service.

We may make changes to this Agreement and the Service from time to time to reflect changes in law, new features, or changes in business practices. The most current version will be posted on the Site. If the changes materially and adversely affect your rights or obligations, we will notify you at least 30 days in advance through a Site announcement and/or email (unless otherwise required by law). Your continued use of the Platform Services or purchase of new Gooval Privilege Packs Service after the changes take effect constitutes your agreement to the revised Agreement.

2. Eligibility

Platform Account User Eligibility:

You may not create a Gooval platform account or access the Platform Services unless all of the following conditions are met:

You are at least 18 years of age (or the higher minimum age required by your jurisdiction). If we reasonably suspect that your account is at risk of being used by a minor, we will deactivate or restrict your account.

You are able to enter into a binding contract with Gooval;

You are not a person prohibited from using the Service under the laws of the United States or any other applicable jurisdiction;

You will comply with this Agreement and all applicable local, state, national, and international laws and regulations;

You have never been convicted of a felony or indictable offense (or a crime of similar severity).

Privilege Packs Service Buyer Eligibility (No Platform Account Required):

Purchasing Gooval Privilege Packs Service does not require creating a Gooval platform account. You purchase the Privilege Packs Service directly through the Merchant Partner’s online checkout page. You need only satisfy the following conditions: (a) you are able to enter into a binding contract with Gooval; (b) you are not a person prohibited from receiving the service under applicable law.

3. Your Account (Platform Services Only)

Account Registration

If you choose to use Gooval platform services (such as the benefit fulfillment tracking dashboard, historical order lookup, etc.), you need to create a platform account. Accounts may be registered using a mobile phone number or email. Please use a mobile phone number or email that is not already associated with a Gooval account. Gooval may change the account registration and association methods based on user needs or product requirements.

You understand and agree that when registering and using your account:

Account names, avatars, and profile information must not contain illegal or harmful information;

Must not use insulting, defamatory, obscene, or discriminatory content;

Gooval has the right to review registration information and prohibit non-compliant users from creating or retaining accounts.

Account Security

Your account is for personal use only. Without Gooval’s written consent, you may not transfer, lend, or allow others to use your account. You are responsible for maintaining the confidentiality

and security of your account and password. You shall bear full responsibility for all activities conducted using your account and password.

You shall promptly notify Gooval when your account or password is used without authorization.

Access and Correction of Your Data

You have the right to access or correct the personal data you submitted when registering your account. A written request should be submitted, and Gooval will respond within the statutory period. Gooval may verify your identity.

Account Deletion

You have the right to delete your account. Upon deletion, your personal information, service records, and activity logs will be cleared. If you have questions, please contact us.

Important Note — Privilege Packs Service Does Not Require a Platform Account:

Purchasing and using Gooval Privilege Packs Service does not require registering a Gooval platform account. You complete the purchase directly through the Merchant Partner’s checkout page, and the service benefits take effect upon purchase. Benefit fulfillment may be submitted only through the Gooval official website benefit fulfillment page; no Gooval platform account login is required. If you wish to use additional features provided by the Gooval platform (such as the benefit fulfillment tracking dashboard), you may voluntarily choose to register a platform account.

Even if you do not register a platform account, your Gooval Privilege Packs Service benefits are not affected in any way.

The complete terms of the Privilege Packs Service are set forth in Article 14 “Privilege Packs Parcel Comprehensive Care Service Special Terms” of this Agreement. Article 14 constitutes an independent part of this Agreement and is fully legally binding on Gooval and the Buyer. In the event of any inconsistency between this Article 4 and Article 14, Article 14 shall prevail.

5. Your Personal Data and Privacy

During the process of registering an account or using the Service, you may be required to fill in and submit certain personal information necessary for the functioning of the website (such as mobile phone number, email, address, etc.) as well as identity information required by laws and regulations (such as real-name information). If the information you fill in and submit is incomplete, untrue, or unlawful, you may not be able to use the Service or may be restricted in using the Service.

Gooval places great importance on the security of personal information and will take technical measures and other necessary measures to ensure the security of users’ personal information and prevent the personal information collected in this Service from being leaked, damaged, or lost. For Buyers who only purchase Gooval Privilege Packs Service without registering a platform account, Gooval will only collect and store the minimum amount of personal information necessary to perform the Gooval Privilege Packs Service (including but not limited to order number, logistics tracking number, and contact information for benefit fulfillment communication). For more information, please read the Privacy Policy.

6. Third-Party Services and Advertising

You understand and agree that during your use of the Service, Gooval may push relevant information, advertisements, or brand promotion services to you. The Gooval Service will also display commercial advertisements, promotions, or information from Gooval and/or third-party suppliers or partners. As required by law, Gooval shall perform its obligations related to advertising and promotion. You should independently judge the truthfulness and reliability of advertisements or promotional information.

You understand and agree that the Service may embed services provided by third-party service providers. You should independently judge the truthfulness and reliability of third-party services. Disputes, losses, or damages arising from third-party services shall be resolved between you and the third party.

Within the Gooval Service, you may choose to use a third-party payment account and link a bank card for payment. You understand and acknowledge that such payment service is provided by a duly qualified third party. For Gooval Privilege Packs Service, payment is completed through the Merchant Partner’s checkout page, and the cashier and payment processing are handled by the Merchant Partner or its payment service provider. Gooval does not directly process payment settlement for the Privilege Packs Service, nor does it store your payment card information. The terms and policies of the third-party payment service provider and financial institution also apply.

7. Rights Granted to You by Gooval

Gooval grants you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable, and non-sublicensable license to access and use the Service. The sole purpose of this license is to enable you to use the benefits of the Service in the manner intended by Gooval and permitted by this Agreement. This license and any authorization to access the Service will be automatically revoked if you perform any of the following acts:

Using the Service or any content contained in the Service for any commercial purpose without our written consent.

Without Gooval’s prior written consent, copying, modifying, transmitting, creating any derivative works, exploiting, or otherwise reproducing any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content, or proprietary information.

Using any robots, crawlers, spiders, scraping tools, site search/retrieval applications, proxies, or other manual or automated devices to access, retrieve, index, or otherwise copy or circumvent the navigational structure or presentation of the Service or its content.

Using the Service in any manner that may interfere with, disrupt, or negatively affect the Service or the servers or networks connected to the Service.

Uploading viruses or other malicious code or otherwise compromising the security of the Service.

Forging headers or otherwise manipulating identifiers to disguise the origin of transmitted information.

Modifying, adapting, sublicensing, translating, selling, reverse engineering, decrypting, decompiling, or otherwise disassembling any part of the Service.

Encouraging or promoting any activity that violates this Agreement.

Gooval may investigate and take any available legal action in response to illegal or unauthorized use of the Service, including termination of your account.

8. Your Obligations

You will use the Site in good faith and comply with all applicable laws and regulations. Information and materials you provide during use of the Site must be truthful, lawful, and accurate, and must not be false, misleading, or deceptive.

You may not use the Site to defraud Gooval, our affiliates, or other members, users, or service providers, or to engage in other illegal activities (including but not limited to trading in products or services prohibited by law). You may not use the Site for any illegal activity or in any manner that may result in complaints, disputes, claims, penalties, or other liability to Gooval, other users, or third parties.

If we determine in our sole discretion that you may be engaging in any of the restricted activities described above, we may suspend or restrict your access to the Site.

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Gooval, our affiliates, and their and our respective officers, directors, agents, and employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities, and expenses, including attorneys’ fees, arising out of or in connection with your access to or use of the Service, your content, or your violation of this Agreement.

9. Purchases and Additional Terms and Conditions

Purchases of services on the Site may be subject to additional terms and conditions, all of which are incorporated by reference into these Terms of Use. The purchase and benefit fulfilment of the Gooval Privilege Packs Service are subject to the Merchant Partner’s sales terms in addition to the special terms in Article 14 of this Agreement.

Gooval may change at any time, without notice, any service offered on the Site or the applicable pricing for any such service. Materials on the Site pertaining to services may be outdated, and Gooval makes no commitment to update the materials on the Site regarding such products and services.

10. Refunds

Platform Services: Generally, all platform service purchase fees are non-refundable. If the laws of your jurisdiction require a refund, we may make an exception.

Gooval Privilege Packs Service: If the order has not yet been shipped, you may contact the Merchant Partner to request a refund of the Service Package Fee. If the order has been shipped, the cancellation and refund of the Privilege Packs Service shall be governed by Article 14 of this Agreement.

11. Taxation

With respect to cross-border payments and taxation, Gooval has the right to withhold and pay taxes on your behalf or file tax returns on your behalf in accordance with the tax laws of different jurisdictions and the requirements of different regional tax authorities. At that time, it may be necessary to transfer your personal data and tax-related information to overseas tax authorities. You shall cooperate with Gooval in fulfilling your tax obligations.

12. Anti-Money Laundering (AML)

Gooval’s anti-money laundering policy is designed to ensure that Gooval complies with the requirements and obligations set forth in Hong Kong and international legislation, regulations, and rules to reduce the risk of the company being used to facilitate financial crime. The antimoney laundering policy sets forth the minimum standards that Gooval and its employees must observe, including:

Establishing and maintaining a risk-based approach (RBA) to assess and manage the money laundering and terrorist financing risks faced by Gooval;

Establishing and maintaining risk-based customer due diligence, identification, verification, and Know Your Customer (KYC) procedures;

Establishing and maintaining risk-based system procedures to monitor ongoing customer activity;

Procedures for internal reporting of suspicious activities and, where appropriate, reporting to relevant law enforcement agencies;

Maintaining appropriate records for the minimum prescribed period;

Gooval may require its customers to provide additional information or documentation to fulfill legal obligations and may decline any customer or transaction suspected of being related to financial crime when it deems appropriate.

13. Intellectual Property

Intellectual Property of Gooval or Third-Party Service Providers

The intellectual property rights in the content provided by Gooval on the Site and in connection with the Service (including but not limited to the website, software, technology, programs, text, literary works, images, pictures, designs, patents, materials, music, videos, etc.) belong to Gooval. Intellectual property rights related to services and content provided by third-party service providers on the Site belong to the respective third-party service providers.

Works and Materials Created, Combined, Uploaded, and Published by Users

You understand and agree that content you publish and upload when using the services related to the Site is either created by you or you have obtained lawful authorization to use it. The intellectual property rights in the content you generate and publish/upload through the Site belong to you or the original copyright holder.

When Gooval receives a written notice from a third party claiming that your content infringes its lawful rights and interests, Gooval has the right to immediately remove the allegedly infringing content in accordance with the platform’s intellectual property protection rules. If you believe there is no infringement, you may provide relevant evidence to Gooval for a counternotification.

Gooval Marks

Please do not use Gooval’s marks without Gooval’s prior written consent, including but not limited to trademarks, service marks, trade names, domain names, website names, logos, or other distinctive brand features. If you use Gooval’s marks in violation of this Agreement, you shall bear full legal liability for any losses caused to Gooval or others as a result.

Part II: Privilege Packs Parcel Comprehensive Care Service Special Terms

14. Privilege Packs Parcel Comprehensive Care Service Special Terms

14.0 Nature of Service Declaration

Important — Please Read Carefully:

Gwofy HK Limited is a limited liability company incorporated in the Hong Kong Special Administrative Region of the People's Republic of China. It is a service provider offering comprehensive cross-border logistics solutions, with core businesses including international logistics transportation, freight forwarding, and cross-border e-commerce logistics solutions. Gwofy HK Limited operates its product brand “Gooval” and offers the “Privilege Packs” parcel comprehensive care service (Add-on Service) to the market. The Gooval Privilege Packs Service is a logistics value-added service package (Add-on Service) provided by Gwofy HK Limited under the Gooval brand (hereinafter “Gooval” or “we”) for Buyers via Merchant Partners. This Service is a logistics value-added service package (Add-on Service), the pricing and performance of which are governed by the service agreement entered into between the parties, and it does not constitute any form of insurance product or financial guarantee. These Service Terms do not constitute an insurance contract or insurance policy.

Gwofy HK Limited is not an insurance company or an insurance intermediary. Its responsibilities are: (a) providing the Privilege Packs Service platform; (b) conducting real-time logistics risk assessments; (c) managing the service fulfillment process; and (d) fulfilling benefits to Buyers.

Gooval is the sole service fulfillment responsible party and sole point of contact for Buyers under the Privilege Packs Service. Buyers shall in all circumstances submit service benefit claims and receive benefit fulfillment through Gooval.

14.1 Definitions

For the purposes of this Article 14, the following terms shall have the following meanings:

“Privilege Packs Service” / “the Service” — Gooval provides a comprehensive value-added service designed to secure the delivery of your order and to ensure that the goods reach you within the Estimated Time of Arrival (ETA) stated in your purchase confirmation email and in an undamaged condition. If the goods are lost, damaged, misdelivered, or delayed in transit, Gooval will provide compensation to you in accordance with this Article 14.

“Buyer” / “You” — A natural person who purchases Gooval Privilege Packs Service through a Merchant Partner’s online checkout page.

“Service Package Fee” — The fee paid by the Buyer to Gooval through the Merchant Partner’s checkout page as consideration for Gooval’s provision of the Privilege Packs Service.

“Service Benefit Claim” — A request submitted by the Buyer to Gooval for verification of a service event and benefit fulfillment upon approval.

“Fulfillment” — The act of Gooval performing its service obligations, including verifying service events and making benefit payments to Buyers.

“Service Support Arrangement” — Any arrangement Gooval maintains with a third party to support the performance of its service obligations under this Agreement. Such arrangement is not an insurance contract and confers no rights on the Buyer.

“Merchant Partner” — A third-party e-commerce merchant that embeds Gooval Privilege Packs Service in its online sales channels. The Merchant Partner holds the sole discretion in enabling the Privilege Packs Service purchase option to Buyers in its checkout flow.

14.2 Scope of Privilege Packs Service Package Benefits

Conditions for Benefit Applicability

Loss, damage, or misdelivery of eligible goods occurring during transit are within the scope of the Service package benefits. Gooval provides the On Time Guarantee Service to certain Merchant Partners; the services you actually receive shall be as stated in the Privilege Packs Service notification email you receive. In addition to the above Gooval Privilege Packs standard service package benefits, certain Merchant Partners may independently provide additional custom merchant services (including but not limited to shopping coupons, point rewards, dedicated customer service, etc.). Such custom merchant services are independently provided by and are the sole responsibility of the Merchant Partner, and are unrelated to Gooval. Gooval assumes no responsibility for them.

The specific services of the Service package provided by Gooval are as below.

Shipping Secure Service

This Service is designed to ensure that the eligible goods are delivered to you safely. If any of the events set out below occurs and you submit a report within the time required, the Service will be treated as unsatisfied, and you will be eligible for a replacement or refund, up to the original purchase value of the goods.

Domestic parcels: If a parcel is not marked as “delivered” by the carrier within 30 days from the date of shipment, it shall be deemed lost. The loss must be reported to Gooval within 90 days from the date of shipment.

International parcels: If a parcel is not marked as “delivered” by the carrier within 60 days from the date of shipment, it shall be deemed lost. The loss must be reported to Gooval within 90 days from the date of shipment.

Parcels marked as “delivered” but not received: If the carrier marks the parcel as “delivered” but you have not received it, it shall be deemed lost, provided you submit sufficient supporting documentation (such as a police report, carrier confirmation letter, security footage, etc.). The loss must be reported to Gooval within 7 days from the date the tracking record is updated to “delivered.”

Damage: a parcel arrives damaged. The damage must be reported within 7 days from the date the carrier information is updated to “delivered.”

Misdelivery Recover Service

This Service is designed to help you recover the eligible goods even where they have been misdelivered. If any of the events set out below occurs and you submit a report within the time required, the Service will be treated as unsatisfied, and you will be eligible for recover settlement.

If the tracking status shows “delivered” but you have evidence that the parcel was delivered to an address other than the one on the purchase order, please contact the carrier for correction. If redelivery fees are incurred, Gooval will bear them as recover settlement.

If the parcel cannot be recovered, it shall be deemed lost. The loss must be reported within 7 days from the date the tracking record is updated to “delivered.” You will then be eligible for a replacement or refund, up to the original purchase value of the goods, as recover settlement.

On Time Guarantee Service

This Service provides you with a one-off payment if the eligible goods are not delivered within the agreed timeframe. The agreed timeframe standards are: for parcels shipped from a domestic warehouse, within 15 calendar days from the time of shipment; for parcels shipped from overseas, within 30 calendar days from the time of shipment. If the eligible goods are not delivered to you within the agreed timeframe, you will receive a one-time satisfaction payment of up to USD 5.00 or the equivalent in local currency.

Logistics delays caused by force majeure (strikes, government actions, major natural disasters), customs inspection delays, or Buyer personal reasons (such as refusal to accept, incorrect address provided, or inability to contact) are not within the scope of this service under this provision.

Service Fulfillment Limits

Shipping Secure Service and Misdelivery Recover Service: The maximum amount payable for any single benefit fulfillment shall not exceed USD 2,500, being the price actually paid by you for the goods in the relevant order.

On Time Guarantee Service: One-time satisfaction payment of up to USD 5.00 or the equivalent in local currency.

We shall not be liable for any special, indirect, incidental, or consequential loss.

Exclusions

No benefit shall be payable under this Service in respect of any loss, damage, or delay caused by:

War, civil war, revolution, rebellion, riot, or civil commotion arising therefrom, or any hostile act by any belligerent party;

Capture, seizure, arrest, restraint, or detention (except piracy) and the consequences thereof;

Derelict mines, torpedoes, bombs, or other derelict weapons of war;

Strikes, labor disturbances, riots, or civil commotions;

Acts of terrorists or persons acting from political motives;

Incorrect or incomplete address entered at checkout;

Unshipped parcels (tracking status of “pending shipment,” “label created,” or “shipping information received”);

Goods detained or confiscated by law enforcement or government authorities;

Goods refused by the recipient or returned to the sender for non-damage reasons (unless supported by damage photo evidence);

Pre-existing product issues prior to shipment (such as rust, oxidation, or inherent product defects);

Wrong items (wrong product, color, style, or size).

Service Cancellation

If the order has not yet been shipped, you may contact the Merchant Partner to request a refund of the Service Package Fee. If the order has been shipped, the Privilege Packs Service cannot be canceled and the Service Package Fee paid is non-refundable; the Service nonetheless remains in effect until the parcel is delivered (or confirmed lost).

14.3 Allocation of Responsibility and Service Fulfillment–Benefit Fulfillment Linkage Mechanism

This Article 14.3 sets forth Gooval’s service fulfillment responsibilities and internal service support arrangements.

(a) Gooval’s Primary Service Obligations:

As the Service Provider, Gooval assumes the following primary fulfillment responsibilities:

(i) Conducting real-time risk rating and dynamic scope-of-benefit determination for orders through the gooval.io platform and the Merchant Partner’s checkout system;

(ii) Receiving service benefit claims submitted by Buyers and verifying relevant facts (including but not limited to logistics tracking data, carrier information, and supporting materials provided by Buyers and Merchant Partners);

(iii) Making decisions to approve, partially approve, or reject benefit fulfillment in accordance with the scope of service package benefits and exclusions set forth in this Article 14;

(iv) Notifying the Buyer in writing of the benefit fulfillment decision (via email or the notification channel provided by the Merchant Partner);

(v) Fulfilling benefit payment to the Buyer upon approval of benefit fulfillment;

(vi) Continuously tracking the benefit fulfillment status and providing progress updates upon Buyer inquiry.

(b) Internal Service Support Arrangements:

Gooval maintains a Service Support Arrangement with a third party to support the performance of its service obligations under this Agreement. This arrangement does not affect Gooval’s position as the sole service fulfillment responsible party to the Buyer under this Service.

(i) Upon Gooval’s verification and written approval of a valid benefit fulfillment pursuant to this Article, Gooval is responsible for completing the fulfillment to the Buyer and ensuring timely payment of the fulfillment amount;

(ii) If Gooval is unable to continue fulfilling its service obligations for any reason, Gooval shall ensure that the Buyer’s benefit fulfillment rights are not affected, and the fulfillment amount shall still be paid to the Buyer through Gooval or its designated settlement party.

(c) Gooval’s Liability Cap:

Notwithstanding anything to the contrary in this Agreement: (i) Gooval’s service liability for any single service event shall not exceed the service liability limit corresponding to that order. (ii)

This provision does not limit or exclude liability for damages caused by Gooval’s willful misconduct or gross negligence.

14.4 How to Obtain Privilege Packs Service

The Privilege Packs Service may be obtained through the following methods; no Gooval platform account registration is required:

Purchase through Merchant Partner checkout: When checking out at a Merchant Partner’s online store, you may choose to add Gooval Privilege Packs Service to your order. Upon selecting the purchase and completing the order payment, the Privilege Packs Service purchase is established. The service benefits take effect from the time the Merchant Partner completes shipment.

Service confirmation: Upon successful purchase, you will receive an order confirmation notification from Gooval or the Merchant Partner (typically via email), containing your Privilege Packs Service number, service summary, and benefit fulfillment guide.

Benefit fulfillment submission: To initiate a benefit fulfillment, please submit through the Gooval official website benefit fulfillment page at https://gooval.io/claim (no account login required).

Optional platform account: If you wish to use additional features (including but not limited to the benefit fulfillment tracking dashboard, historical service inquiry, multi-order management, etc.), you may voluntarily choose to register a Gooval platform account. Registering a platform account is not a precondition for obtaining the Privilege Packs Service or submitting a benefit fulfillment. Buyers who have not registered a platform account enjoy the same Privilege Packs Service package benefits as registered Buyers.

14.5 Contact Information

Complaints and Disputes

If you are dissatisfied with the Service, you may: (a) contact Gooval customer service at contact@gooval.io; (b) seek assistance through consumer rights agencies in your jurisdiction (if applicable); or (c) pursue dispute resolution in accordance with Article 18 of this Agreement.

High-Risk Customers

If you breach this Agreement, provide false information, or we have reasonable grounds to suspect that you have engaged in unlawful or fraudulent conduct (including but not limited to false reporting, duplicate reporting, or malicious damage to goods for the purpose of claiming), Gooval has the right, depending on the severity of the circumstances, to take one or more of the following measures:

Revocation of benefits: Immediate termination of all your benefits under this Service and cancellation of the value-added service for the relevant orders;

Recovery of funds: Revocation of fulfillment decisions already made, and the right to recover fulfillment payments already disbursed to you;

Account management: Suspension or permanent ban of your Gooval platform account (if applicable);

Legal action: Reservation of the right to report to judicial authorities and pursue corresponding legal liability through legal proceedings.

Language of Agreement

The latest version of this Agreement is available at www.gooval.io/terms.

15. Disclaimers

Gooval does not warrant that the Site or any content, services, or features will be error-free or uninterrupted, or that any defects will be corrected. The Site and its content are provided on an “as is” and “as available” basis. All information provided on the Site is subject to change without notice. Gooval cannot ensure that any files or other data you download from the Site will be free of viruses or contamination or destructive features. Gooval disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose. Gooval disclaims any and all liability for the acts, omissions, and conduct of any third parties in connection with or related to your use of the Site and/or any Gooval services.

The foregoing disclaimers apply to any damages, liability, or injury arising from any performance failure, error, omission, interruption, deletion, defect, delay in operation or transmission,

computer virus, communication line failure, theft or destruction, or unauthorized access to, alteration of, or use of the Site.

Gooval reserves the right to perform any of the following actions at any time without notice: (a) modify, suspend, or terminate the operation of or access to the Site or any part of the Site; (b) modify or change the Site or any part of the Site and any applicable policies or terms; (c) interrupt the operation of the Site or any part of the Site to perform routine or non-routine maintenance, error correction, or other changes.

16. Limitation of Liability

Except where prohibited by law, in no event shall Gooval be liable to you for any indirect, consequential, punitive, incidental, or exemplary damages, including lost profits, even if Gooval has been advised of the possibility of such damages.

Notwithstanding other provisions of these Terms of Use, if Gooval is found liable to you for any damages or losses arising out of or in any way related to your use of the Site or any content, Gooval’s liability shall in no event exceed the greater of: (a) the total amount of any service fees paid for any service or feature on the Site in the three months preceding the date of the initial claim against Gooval, or (b) USD 100.00.

Certain jurisdictions do not allow the limitation of liability, so the above limitations may not apply to you.

17. Governing Law, Jurisdiction, and Other Matters

The formation, validity, interpretation, and dispute resolution of these Terms of Service shall be governed by the laws of the Hong Kong Special Administrative Region (Laws of Hong Kong), without giving effect to its conflict of laws principles.

Arbitration

Any dispute, controversy, or claim arising out of or relating to this Service shall first be resolved through amicable consultation between the parties in good faith. If consultation fails, the dispute shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for final and binding individual arbitration in accordance with the HKIAC’s arbitration rules in effect at the time of filing. The arbitration language shall be Chinese.

If any provision of this Agreement is held to be invalid, void, or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions of this Agreement.

18. Miscellaneous

Headings in this Agreement are for convenience of reference only and do not affect the meaning or interpretation of any provision of this Agreement.

You and Gooval are independent entities. Under no circumstances shall this Agreement constitute any express or implied warranty or condition of any kind by Gooval to you.

This Agreement is governed by the English text. In the event of any inconsistency between the English text and any other language text, the English text shall prevail.

This Agreement becomes effective and binding upon you when you actively check “Agree” or when you take an “affirmative action” (such as actively registering, actively topping up, actively publishing content, actively interacting with other users on the Site, and other acts of actively using the Site’s features).